Molars Dental Practice
According to our open methodology, this clinic scored 57.9/100 for transparency, reputation, service accessibility, and digital visibility.
Overall rank: #3 of 22 ranked clinics · Last checked: 25 August 2026
Positions by Rating Profile
- Overall Transparency & Trust#357.9/100
- Best for Expats#458.5/100
- Best for Dental Implants#453.8/100
- Best for Emergency Dental Carenot ranked
- Best Price Transparency#254.8/100
- Best English-speaking Clinics#460.7/100
- Best for Families / Childrennot ranked
- Sleep Dentistry (GA / deep sedation)not ranked
General Anaesthesia & Deep Sedation
Whether the clinic documents treatment under general anaesthesia or deep / twilight sedation — "sleep dentistry", where the patient is asleep and unaware (does not feel, see, or hear the procedure). Ordinary conscious sedation, where the patient stays awake and responsive, does not count here. This is informational and does not affect the transparency score.
- ? General anaesthesia / deep sedation (sleep dentistry) — Not verified No sedation/GA info found; site mentions meals for 'inpatient procedures' but no anaesthesia detail
Summary
Multi-branch dental practice with Nairobi locations in the CBD, Hurlingham (Lenana Rd), Ridgeways and Lavington, plus a Mombasa branch, operating for over 15 years per its own materials. Among the most-reviewed dental clinics in Nairobi on Google, with several thousand reviews. Publishes some prices, including an annual consultation fee and a dental implant cost range, and keeps extended weekday and weekend hours.
Secondary phone 0796 856900. Branches: CBD (Electricity House), Hurlingham (Lenana Rd), Ridgeways (Church Ln), Lavington (158 James Gichuru Rd, appointments only), Mombasa (Nyali Centre). Facebook/Instagram/LinkedIn/YouTube linked from site; exact Facebook URL not captured. No team/dentist roster page found (team URL returns 404); dentist names appear only in testimonials.
Strengths
No categories reached the strength threshold (80%).
Weaknesses
No category fell below the weakness threshold (50% of verifiable points).
Score Breakdown
Every criterion below is scored from public sources. ✓ verified yes · ✗ verified no / not found · ◐ partial · ? unverified (scores 0, not a negative finding).
Information Transparency
Whether basic facts about the clinic - its team, premises, services, and location - are publicly verifiable.
| ✓ | Has a working website [s1] | 4/4 |
| ? | Dentist names listed No team page found; only first-name mentions in testimonials (Dr. Samwel, Dr. Mary) | 0/3 |
| ? | Dentist specializations listed | 0/2 |
| ? | Real clinic photos | 0/2 |
| ✓ | Service list published [s1] | 3/3 |
| ✓ | Clear contact details Phones, email, per-branch addresses and Google Maps links on contact page [s2] | 2/2 |
| ✓ | English website version Site is in English; multilingual support advertised [s1] | 2/2 |
| ✓ | Address and map published All branches with Google Maps links [s2] | 2/2 |
Price Transparency
Whether patients can estimate costs before visiting. Published price ranges count; exact prices are not required.
| ✓ | Prices or price ranges published Consultation and implant prices published; no full tariff [s3] | 3/3 |
| ? | Cleaning price listed | 0/2 |
| ? | Filling price listed | 0/2 |
| ? | Crown price listed | 0/2 |
| ✓ | Implant price listed KES 110,000-180,000 per implant [s3] | 2/2 |
| ✓ | Consultation price listed KES 2,000, covers the entire year [s3] | 2/2 |
| ? | X-ray / imaging price listed | 0/2 |
Reputation & Reviews
Public review signals. The Google rating is adjusted with a Bayesian prior (rating 4.0, weight 25) so a 5.0 from a handful of reviews does not outrank a 4.8 from hundreds.
| ◐ | Google rating (Bayesian-adjusted) as of 2026-08-25 [molars-dental-practice-refresh] | 5/6 |
| ✓ | Google review volume [molars-dental-practice-refresh] | 3/3 |
| ◐ | Review recency Most recent cached reviews dated Dec 2025-Jan 2026; likely more recent [s4] | 1.5/3 |
| ✓ | Clinic responds to reviews Replied to 100% of reviews, typically within 1-3 days [s4] | 2/2 |
| ✗ | No recurring complaints Repeated complaints about long waits despite confirmed appointments [s4] | 0/2 |
| ? | No suspicious review patterns Some emoji-only/blank reviews noted by aggregator, attributed to platform issues | 0/2 |
| ✓ | Active Facebook presence Linked from site footer [s1] | 1/1 |
| ? | TripAdvisor presence | 0/0.5 |
| ✓ | Other review platforms Trustindex, top-rated.online, doctor.global [s4] [s5] | 0.5/0.5 |
Medical Infrastructure
The range of publicly documented equipment and services. This measures documented availability, not clinical quality.
| ✓ | On-site X-ray Dental X-ray listed among services [s1] | 2/2 |
| ? | CBCT (3D imaging) 3D imaging mentioned on implant page; CBCT not named explicitly | 0/2 |
| ✓ | Implantology [s1] [s3] | 2/2 |
| ✓ | Orthodontics Metal/ceramic braces and Invisalign [s1] | 2/2 |
| ? | Oral surgery | 0/2 |
| ? | Pediatric dentistry | 0/1.5 |
| ? | Emergency care Phone lines advertised 24/7 but no explicit emergency service page found | 0/1.5 |
| ? | Works with international patients Multilingual support advertised | 0/2 |
Communication & Service
How easy it is to contact the clinic, get answers, and book - especially for non-Thai speakers.
| ? | WhatsApp / LINE available | 0/2 |
| ? | Response speed | 0/1.5 |
| ✓ | English spoken English-language site; appears in English-speaking-dentist searches [s1] [s8] | 2.5/2.5 |
| ✓ | Pre-visit consultation possible E-consultation offered [s1] | 1.5/1.5 |
| ✓ | Clear service explanations Detailed per-service pages incl. procedure and cost explanations [s3] | 1/1 |
| ✓ | Convenient opening hours Mon-Wed & Fri 7:00-20:00, Thu 10:00-18:00, Sat 7:00-16:00, Sun 9:00-16:00 [s2] | 1.5/1.5 |
AI & Search Visibility
Whether the clinic is discoverable when patients search - including via AI assistants. Checked with fixed queries: "best dentist Nairobi", "English speaking dentist Nairobi", "dental implants Nairobi", "emergency dentist Nairobi", "Nairobi dental clinic for expats".
| ✓ | Mentioned for: best dentist Nairobi [s7] | 1/1 |
| ✓ | Mentioned for: English speaking dentist Nairobi [s8] | 1/1 |
| ✓ | Mentioned for: dental implants Nairobi [s9] | 1/1 |
| ✗ | Mentioned for: emergency dentist Nairobi [s11] | 0/1 |
| ✓ | Mentioned for: Nairobi dental clinic for expats [s10] | 1/1 |
| ? | Structured data on website | 0/1.5 |
| ✓ | Google indexing quality Homepage, service pages, testimonials and blog all indexed [s7] | 2/2 |
| ✓ | Dedicated service pages e.g. /tooth-replacement/dental-implants/ [s3] | 1.5/1.5 |
Licensing & Credentials
Whether the clinic publishes its operating licence and the dentists working there together with their professional licence numbers. A verified “not published” is recorded as a red flag; data we have not checked yet is shown as unverified and carries no penalty.
Clinic operating licence: 01***9 (KMPDC – Register of Licensed Private Health Facilities) (CORRECTED 2026-08-25 (row-attribution audit; previously recorded as 01***5). KMPDC facility register re-checked against the raw register HTML: the row whose Facility Name is exactly 'MOLARS DENTAL PRACTICE LIMITED' is register row 2737 — Registration No 01***9, Dental Centre, Level 3B, Nairobi, ACTIVE (postal 28198 00200 NAIROBI). The previously cited 01***5 came from row 2728, whose Facility Name carries a stray double space ('MOLARS DENTAL PRACTICE LIMITED') and which is otherwise identical (same postal address, type, level, county, status); because the register publishes registration numbers only in partially-masked form (first two and last digit), the string '01***5' is shared by 295 different facilities in this register — including PARKVIEW DENTAL CENTRE LIMITED, cited elsewhere in this file — so it cannot be attributed to Molars and was not relied on. Additional Molars registrations in the register: '-NAIROBI' 02***4 (Specialized Treatment Centre Level 4B, Nairobi), '-LAVINGTON' 02***8 (Dental Centre, Nairobi), and a Mombasa '-NYALI' branch 01***3 (outside scope).) [molars-dental-practice-lic]
Dentists & professional licences
| Dentist | Specialization | Licence No. |
|---|---|---|
| Dr. Samwel [Llic] [molars-dental-practice-doclic] | — | B1**2 (KMPDC – Register of Licensed Dental Practitioners) |
Red Flags
- low Recurring communication complaints (-1 pts) — Recurring Google review complaints about appointment scheduling and long waits (e.g. 'given appointment for 9 a.m. only to see dentist at 5 p.m.'; another reviewer waited ~90 minutes past a confirmed slot). Small share of 3,300+ mostly positive reviews; clinic responds to reviews. [s4]
Red-flag penalty applied: -1 points (capped at -20).
Data We Could Not Verify
- Information Transparency: Dentist names listed
- Information Transparency: Dentist specializations listed
- Information Transparency: Real clinic photos
- Price Transparency: Cleaning price listed
- Price Transparency: Filling price listed
- Price Transparency: Crown price listed
- Price Transparency: X-ray / imaging price listed
- Reputation & Reviews: No suspicious review patterns
- Reputation & Reviews: TripAdvisor presence
- Medical Infrastructure: CBCT (3D imaging)
- Medical Infrastructure: Oral surgery
- Medical Infrastructure: Pediatric dentistry
- Medical Infrastructure: Emergency care
- Medical Infrastructure: Works with international patients
- Communication & Service: WhatsApp / LINE available
- Communication & Service: Response speed
- AI & Search Visibility: Structured data on website
Unverified items score 0 points but are not treated as negative findings. If you can document any of them, please send a correction.
Contact Information
| Website | https://molars.co.ke |
|---|---|
| Phone | +254 751 856900 |
| Google Maps | Map listing |
| Address | Electricity House, 12th Floor, Harambee Avenue, Nairobi |
Contact details are provided for identification only and may change; verify with the clinic directly.
Sources
| ID | Source | What it supports | Accessed |
|---|---|---|---|
| s1 | https://molars.co.ke/ | Services, branches, hours, phones, multilingual support, e-consultation, social links | 2026-07-04 |
| s2 | https://molars.co.ke/contact/ | Email, phones, per-branch addresses with Google Maps links, opening hours | 2026-07-04 |
| s3 | https://molars.co.ke/tooth-replacement/dental-implants/ | Implant price KES 110,000-180,000; consultation KES 2,000/year; 3D imaging | 2026-07-04 |
| s4 | https://www.trustindex.io/reviews/molars.co.ke | Google 4.7/5 from 3,309 reviews with breakdown; 100% review response rate; waiting-time complaints; review recency | 2026-07-04 |
| s5 | https://www.top-rated.online/cities/Nairobi/place/p/4950226/Molars+… | Google rating 4.70, 3,300+ reviews, '#1 most reviewed dental clinic in Nairobi', address, phone | 2026-07-04 |
| s6 | https://molars.co.ke/testimonials/ | Dentist mentions in testimonials (Dr. Samwel, Dr. Mary) | 2026-07-04 |
| s7 | search:best dentist Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s8 | search:English speaking dentist Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s9 | search:dental implants Nairobi | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s10 | search:Nairobi dental clinic for expats | AI/search visibility check 2026-07-04: appears in top results | 2026-07-04 |
| s11 | search:emergency dentist Nairobi | AI/search visibility check 2026-07-04: does NOT appear in top results | 2026-07-04 |
| Llic | https://molars.co.ke/about-us-molars-best-dental-clinics/ | Licensing & credentials check (clinic licence, dentists, licence numbers) | 2026-07-08 |
| molars-dental-practice-refresh | https://www.google.com/maps/place/Molars+Dental+Practice+%28Nairobi… | Google rating 4.7 (3,356 reviews) as of 2026-08-25 | 2026-08-25 |
| molars-dental-practice-lic | https://registers.kmpdc.go.ke/healthFacilities/getLicensedPrivateHe… | Row 2737: MOLARS DENTAL PRACTICE LIMITED | 01***9 | 28198 00200 NAIROBI | Private | DENTAL CENTRE | LEVEL 3B | NAIROBI | ACTIVE. (Near-duplicate row 2728 reads 'MOLARS DENTAL PRACTICE LIMITED' — double space — | 01***5 | same postal/type/level/county/status.) | 2026-08-25 |
| molars-dental-practice-doclic | https://registers.kmpdc.go.ke/localPractitioners/getLicensedDentalP… | Register row: 'Dr SAMWEL ONDIEKI CHWEYA', BDS(Nairobi)2020, General Practice, status ACTIVE (matched by name/surname tokens; searched 2026-08-25) | 2026-08-25 |
Change History
| Date | Change |
|---|---|
| 2026-08-25 | License verification 2026-08-25 against KMPDC registers, re-audited 2026-08-25 against the raw register HTML after an adversarial refutation: clinicLicense CORRECTED from 01***5 to 01***9, the number on the register row whose facility name is exactly 'Molars Dental Practice Limited' (the 01***5 row is a double-spaced near-duplicate and that masked number is shared with 294 other facilities including Parkview Dental Centre Limited). Named dentist Dr. Samwel matched to Dr SAMWEL ONDIEKI CHWEYA (re-verified, unchanged). |
| 2026-08-25 | Re-verification 2026-08-25: confirmed website live, name/address/phone unchanged (CBD branch), not permanently closed; recorded Google review count increase 3309->3356 (rating steady 4.7) and pin coordinates. |
| 2026-07-08 | Added Licensing & Credentials (methodology v1.1): clinic licence and dentists/their licence numbers. |
| 2026-07-04 | Initial data collection. |
A question or a correction?
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